Productivity and Total Quality Management
Year / Semester: 
4th Semester

The objective of this course is to make the student understand the importance of productivity, its concepts and application Total Quality Management environment.


Productivity: Concept of Productivity, Importance of Productivity, Labour Productivity and its Limitation, Different types of productivity, Measurement of Productivity; Value Analysis and Value Engineering: Concepts procedures, application and role in productivity; Learning and Experience Curves: Concepts, application, Quantitative Estimates, barriers to application; Job Evaluation, Merit Rating and Wage Incentive Plans
Total Quality Management: Quality Principles, Quality defined, cost of Quality, organisation-wide quality management (TQM); Quality Principles - Deming, Juran, Grossby, Ishikawa, Taguchi, Quality Awards ; Mai com Baldrige; Quality Control and Quality Assurance: Concepts of Quality Control, Concepts of process variation, Acceptance sampling, Sampling Inspection versus 100% inspection, Attributes and Variable Sampling Plans, OC Curves, Producer and Consumer Risk - AQL, RQL, TQL, AOQL and AOL.
Statistical Process Control - Control charts - X-R-P, np and C Charts -Benefits of control charts and Application.
Quality Management - Assistance Tools - Ishikawa Fish Bone Diagram -House of Quality Nominal Group Technique - Quality Grades – Flow Charts - Pareto Analysis - Poka Yoke (Mistake Proofing); Reliability - concepts and components - concepts of failure - Reliability of system - success and failure models in series and parallel - Methods of achieving higher reliability - concepts of maintain ability and availability -comparison with reliability.
Managing and organisation for quality - Quality Policy - Quality Objectives - Leadership for quality - quality and organizational culture - change management - Team Building
Quality Standards - ISO 9000, ISO 14000, QS 900 series; Outlines application and Prerequisites - Quality Audit and Quality Manual.

Suggested Readings: 
  1. Dale H.Besterfield et al, Total Quality Management, Thrid edition, Perarson Education (First Indian Reprints 2004)
  2. Shridhara Bhat K, Total Quality Management – Text and Cases, First Edition 2002, Himalaya Publishing House.
  3. William J.Kolarii, Creating quality, Mcgraw Hill, 1995
  4. Poornima M.Charantimath., Total quality management, Pearson Education, First Indian Reprint 2003.
  5. Rose J.E. Total Quality Management, Kogan Page India Pvt Ltd, 1993.
  6. Indian standard – quality management systems – Guidelines for performance improvement (Fifth Revision), Bureau of Indian standards, New Delhi.