Project Management
Year / Semester: 
4th Semester

The objective of this course is to impart in depth knowledge to the
students regarding various tools and techniques of project evaluation, techniques and service management.


Project Management - Concept, scope and significance, Challenges in Project Management, Aggregate Capacity Planning for Services, Facility Location and Layout for Production, Job Design - Safety and Physical Environment, Effect of Automation, Operations Standard and Work Measurement, Measurement and Control of Quality of Services; Service Delivery: Dynamics of Service Delivery System, Scheduling for Services Personnel and Vehicles; Service Distribution: Waiting - Line Analysis, Distribution of Services, Product-Support Services; Project evaluation techniques, CPM, PERT.

Suggested Readings: 
  1. Buffa E.D.: Modern Production Management, New York. John Wiley 1987.
  2. Chary S.N. : Production and Operations Management New Delhi, Tata McGraw Hill, 1989.Collier David A. Service Management : Operating Decisions. Englewood Cliffs, New Jersey, Prentice Hall Inc. 1987.
  3. Fitzsimmons, James A and Sullivan, Robert S. Service Operations Management, New York, McGraw Hills, 1982.
  4. Heskett James L. etc. Service Breakthroughs-Changing the rules of the Game, New York, Free Press, 1990.
  5. Murdiek R. G. etc. Service Operations Management, Boston, Allyn and Bacon, 1990.
  6. Dilworth, James B. Operations Management, Design, Planning & Control of Manufacturing and Services, Sinngapore, McGraw Hill, 1992.
  7. Moore F.G. and Hendrick T.E. Production Operations Management Homewood Illnois Richard D Irwin, 1982