BTS202

Travel Agency and Tour Operations Business
Year / Semester: 
2nd Semester
Objective: 

To familiarize learners with the fundamentals of Tourism industry and to provide the conceptual understanding of the discipline.



Block


Unit No.


Title


Block 1


Travel Agency and Tour Operations Sectors


 


Unit 1 


Travel and Tour Operations Trade: Origin and Development and Changing Scenario especially due to CRS & ICT


 


Unit 2


Meaning and Definitions of Travel Agency and Tour Operators


 


Unit 3


Forms & Typologies of Tour Operators and Travel Agents and Differentiations Between Them


 


Unit 4


Role and Contributions of Travel Agents & Tour Operators in Development & Growth of Tourism Industry in India; Ethical, Legal and Regulatory Aspects of Travel Agency and Tour Operations Business


Block 2


Travel Agency Business


 


Unit 5


Core areas of Travel Agency Business and Functions (Ticketing, Travel Facilitation, Documentation, Marketing etc.)


 


Unit 6


Departmentalization of a Travel Agency and Organizational Structure of a Standard Travel Agency


 


Unit 7


Setting up a Travel Agency, Fiscal & Non-Fiscal Incentives Provided by the Government and Sources of Income


 


Unit 8


Procedures for approval from the State Department, Central Government and IATA


Block 3


Tour Operations Management


 


Unit 9


Tour Operations: Considerations, Challenges and Organization


 


Unit 10


Organizational Structure and Functions of a Tour Operator (Negotiating & Contracting with Suppliers, Tour Planning & Execution, Marketing etc. )


 


Unit 11


Factors Affecting Tour Planning and Sources of Income


 


Unit 12


Requirements and obligatory conditions to set up a Tour Operation Unit


Block 4


Case Studies of Travel Trade Organizations and Associations


 


Unit 13


TAAI and IATO


 


Unit 14


IATA and WATA


 


Unit 15


Thomas Cook and Cox & Kings


 


Unit 16


Orbitz  and SOTC