MTM202

Introduction to Travel and Hotel Operation
Year / Semester: 
2nd Semester

Block – I
Travel Trade Sector

Unit – 1

Travel Trade Sector  – Origin, Developmental History and Present Status in International Context

Unit – 2

Travel Agency and Tour Operations Sector – Intra and Inter-sectoral Linkages

Unit – 3

Types of Travel Agents and Tour Operators

Unit – 4

Travel Trade Business – Scope, Opportunities and Challenges

Block - II
Functions, Organization and Management of Travel Agency and Tour Operations Enterprises

Unit – 5

Travel Agency: Core Functions, Departmentation and Organizational Hierarchy

Unit – 6

Organization and Management of A Standard Tour Operations Enterprise

Unit – 7

Role of Travel Agents and Tour Operators in Tourism Chain of Distribution

Unit – 8

Fiscal and Non-Fiscal Incentives Available to Travel Agencies and Tour Operators in India

Block – III
Hospitality and Hotel Sector

Unit – 9

Hospitality :  Meaning, Nature, Purpose and Typology

Unit – 10

Hotels & Hoteliering: Origin of the concept; growth & development of the Years.

Unit – 11

Core Areas of a Standard Hotel: Front Office, Food & Beverages (F&B), Housekeeping, Food production; Functions of the Back Office

Unit – 12

Hotel Classification : Need and Scope;  Procedure and Criteria of Hotel Classification in Indian Context

Unit - 13

Multinational Hotel Chains Operation  India;  Advantages vis a vis Disadvantages of Multinational Chains with special Reference to India

Block – IV
Some Key Issues Related to Travel Trade and Hospitality Sectors

Unit – 14

Ethical, Legal and Regulatory Aspects of  Travel Trade and Hotel Operations

Unit – 15

Challenges in Marketing of Travel Trade and Hospitality Services

Unit – 16

Procedure for Setting up Travel Agency and Tour Operations and Hotel Enterprise in India : A Brief Over view

Unit – 17

Role and Contribution of Leading International and national Association/Organization like TAAI, IATO, , IATA, IHA and HAI in Promotion of Tourism.

Unit - 18

Ethical, Legal and Regulatory Aspects of  Travel Trade and Hotel Operations