Human Resource Development
Year / Semester: 
3rd Year

To familarise learners with the fundamentals of Human resource which is paramount for this labour intensive industry.


Block - 1

Unit 1: Human Resource Planning

Introduction, Objectives of Human Resource planning, Concept of Human Resources planning, Need for Human Resources planning, Need for Human Resources planning in Hospitality Industry, Qualitative Dimensions of Human resources planning, Micro and Macro level Scenario of Human resource planning in Hospitality Industry

Unit 2: Demand and Supply Forecasting: Methods and Technique

Introduction, Manpower Forecasts; Issues and objectives, Types of Manpower Forecasts; Micro and Macro Forecasting; Manpower Forecasting techniques, Manpower Supply techniques, Supply forecasting techniques, Database for manpower forecasting

Unit 3: Human Resource Information system

Information: Some basic Guidelines, Human Resource Information at Macro level, Human Resource Information at Micro level, Effective Human Resource Information system: some approaches, Why omputerize personnel records and Information systems? Computer applications in Human Resource Management

Unit 4: Human Resource Audit (HRA)

Introduction, Audit, The need and purpose of formal HRA, Scope of and Approach to HRA, Essential steps in process of HRA

Unit 5: Human Resource Accounting

Introduction, The concept of Human Resource accounting (HRA), Human Resource Accounting: Objectives in relation to the process of Human Resource management, Information as a key factor for HRA in Hospitality, Human Resource costs: Concept and method of measurement, Human resource valuation: Concept and determinants of Value, Human Resource Value: Monetary and Non- Monetary Measurements, Developing a Human resource accounting system: Some design considerations

Unit 6: Job Evaluation: Concept, Scope, and Limitation

Introduction, Need for a rationaland equitable pay structure, Job evaluation, Anomalies in Salaries and theory of relative values, Basic assumptions in job evaluation, Trigger points, Advantages of job evaluation, Areas of Application and evaluatory Phases, Problems associated with Job evaluation

Unit 7: Job Analysis and Job Description

Introduction, Job analysis and related terms: Definition and uses, Job Description, Specification and Job analysis linkages, Job requirements versus personal qualities of job holder, Information collection methods, Design and Uses of Job Description

Unit 8: Job Evaluation Methods

Job evaluation methods and Job ranking, Job classification or grade description, Point rating, the factor of comparison method, recent developments in job evaluation

Unit 9: Task Analysis

What is Task analysis? Contextual analysis, Activity analysis, Task delineation, Competency analysis, performance analysis, Discrepancy analysis, Task analysis as a supervisory tool

Unit 10: Personnel Office: Functions and Operations

Introduction and Characteristics and Objectives of Personnel Management, Functions and Operations of Personnel Management, Organisation of a personnel office, Personnel manager’s role, Position of personnel department in the organisation

Unit 11: Recruitment and Selection

Essentials of recruitment policy, The process of recruitment, Methods of recruitment, Selection, selection tests, Interviews, Physical examination

Unit 12: Induction and Placement

Introduction, The importance of proper induction, Induction process and Programme, Placements, Induction as an integrated part of training

Block - 2

Unit 13: Staff Training and Development

Introduction, Definiotion, Need, Benefits and objectives, Methods determining training needs, training policy and effective training programme, training methods, evaluation of training programmes, retraining, management development

Unit 14: Motivation and Productivity

Introducttion, Issues in Managing people, Hierarchy of Human needs: Maslow’s theory, Social needs and productivity, Hygiene and Motivators, Creating proper motivational climate.

Unit 15: Employees’ motivation and Job enrichment

What is motivation? Some common assumptions about motivation, types and Theories of Motivation, Motivation of employess in actual practice, Job enrichment

Unit 16: Career Planning

What is career planning? Why career planning? Responsibility for career planning, Process of Career planning and development, Limitations of Career planning, What makes career planning a success?

Unit 17: Employees’ Conunselling

Introdution, What is counseling? Need for counseling, Counselling functions, counselors, skills and techniques, types of counselling

Unit 18: Performance Monitoring and Appraisal

What is Performance appraisal? Job Performance and Performance measurement, The problems of validity and reliability, Methods of appraisal, Making performance appraisal more effective

Unit 19: Transfer, Promotion and Reward Policies

Need for a transfer policy, Types of Transfer, Promotions and Promotion Policy, Reward Policies and Processes, Vehicles for rewards, Need for continual retraining on transfers or promotions

Unit 20: Disciplinary Issues and Employee’s Grievance Handling

What is Discipline? Disciplinary Issues, Disciplinary actions, suspension, dismissal and discharge, retrenchement and lay off, what is a grievance? Reasons for grievance, the discovery of grievance, grievance handling, the processing of grievances, steps in grievance handling

Unit 21: Compensation and Salary Administration

Aims of salary administration, Principles of salary Formulation, Components of salary administration and pay structure, salary structures, salary progression, salary administration procedures, other allowances

Unit 22: Employee benefits and welfare schemes

Introduction, the concept of fringe benefits and labour welfare, statutory welfare provisions, voluntary welfare amenities, social security: concept and evolution

Unit 23: Gender and other sensitivities in Tourism

Position of women in Hospitality and Tourism, Manager’s responsibilities, What is sexual Harassement, Code of conduct, conducting enquiry by the complaints committee, child labour human rights and consumer protection

Unit 24: Emerging trends and perspectives

HRD for industrial organization, HRD priorities for large organizations, HRD for small organizations, HRD for service sectors, Organisational outcomes of HRD systems, Tourism trends in HRD

Suggested Readings: 
  1. Amjad, Rashid, Human Resource Planning: The Asian Experience, New Delhi
  2. Baum, T., Human Resource Issues in International Tourism, Butterworth, Oxford
  3. Beddoe, Robin Forbes, How to prepare a Job Evaluation, Job Description, Working Time Analysis
  4. Bennet, C.L., Defining the Manager’s Job: The AMA Manual of Position Description, American Management Association, New York, 1973
  5. Cascio, W F, Managing Human Resources: Productivity, Quality of Work Life Profits, MGH
  6. Fisher, M, Performance Appraisals, The Sunday Times Business Skills Series
  7. Rao and D F Pereira, Recent Experiences in HRD, New Delhi, Oxford and IBH
  8. Sasser, W E, Olsen, R P, and Wyckoff, Management of Service Operations, Boston
  9. Seaton, A V, Tourism The State of Art, Wiley, New York
  10. Sibson, R E, Strategic Planning for Human Resource Management, Amacom, New York